FREQUENTLY ASKED QUESTIONS

I have created a Return request. When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.
I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines: 1. NEFT - 1 to 3 days post refund initiation 2. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner 3. “PhonePe wallet” – 1 day post refund initiation
How do I cancel the order, I have placed?"

You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.
How do I create a Return Request?

You can create a Return in three simple steps: 1. Tap on MyOrders 2. Choose the item to be Returned 3. Enter details requested and create a return request